BinghamtonRecruiter
the smart solution for Binghamton jobs

Bilingual Customer Service Representative

Company: Bank of America
Location: Utica
Posted on: January 11, 2019

Job Description:

Bilingual Customer Service Representative Job Description:Accountable for the successful resolution of all customer requests while providing an exceptional customer service experience to every internal and external client. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle more complex or escalated inquiries by providing differentiated client treatment, seamless delivery of service, and/or fulfillment requests. Will analyze complex scenarios by listening, assessing, and applying critical thinking to accurately identify client needs. Speed to competency is expected. May be required to provide professional written responses using proper spelling and grammar. Will be required to master multiple bank products and possess the ability to retain and deepen client relationships. Will be required to solve complex problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request. Must be able to navigate multiple complex systems across different departments and lines of businesses within the bank to fulfill a clients request. Must act as a leader amongst peers and be able to influence as well as coach effectively to help in the overall success of the team. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Must have the ability to work independently and coach less experienced associates. Minimum 3 years of contact center or equivalent customer service experience.Required skills:Ability to work within the operating hours and days for this position as outlined in the posted job requisition.Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.1+ years of experience working with customers.1+ years of experience handling difficult situations with customers.Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communicationsComfortable receiving ongoing performance feedback and coaching.Ability to engage with customers, begin a conversation, build rapport, and handle objections.Comfortable receiving ongoing performance feedback and coaching.Comfortable with ongoing change and learning new technology/processes.Ability to analyze and resolve customer inquiries.Ability to provide a positive customer experience through creative solutions.At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Must have great customer service and able to multitask Able to (speak, write and read ) fluent in English & SpanishDesired skills:Ability to work weekends, either rotating or set days as outlined in the job requisition.Ability to work evenings, either rotating or set days as outlined in the job requisition.1-2 years of experience in the Banking/Financial industry.1-3 years of experience working in a call center.1-3 years of experience working in customer relations.1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures.Shift:1st shift (United States of America)Hours Per Week: 40 Associated topics: call center specialist, customer care associate, customer care representative, customer care specialist, customer service associate, customer service representative, representante de servicio al cliente, representative, support, telephone

Keywords: Bank of America, Binghamton , Bilingual Customer Service Representative, Sales , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Life Insurance Agent (Remote) - Free Leads / New Agent Bonus
Description: Job Title-- Life Insurance Agent Remote - Free leads / New agent bonus Company-- ASSURANCE Location Casper, WY Salary-- 50,000.00------- 125,000.00--per year Job type-- Contract, Commission Job Description-- (more...)
Company: Assurance
Location: Syracuse
Posted on: 01/19/2019

Inbound Sales Representative - Advanced Client Solutions - Scranton
Description: Job Description: br br At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make (more...)
Company: Bank of America
Location: Scranton
Posted on: 01/19/2019

Senior Client Services Representative, Bilingual, English &
Description: Job Description: Accountable for the successful resolution of all customer requests while providing an exceptional customer service experience to every internal and external client. This is an inbound (more...)
Company: Bank of America
Location: Utica
Posted on: 01/21/2019


Sales Floor Dept Supervisor
Description: Job Description: Position Summary The Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. (more...)
Company: Lowe's
Location: Syracuse
Posted on: 01/21/2019

Life Insurance Agent (Remote) - Free Leads / New Agent Bonus
Description: Job Title-- br br Life Insurance Agent Remote - Free leads / New agent bonus br br Company-- br br ASSURANCE br br Location br br Casper, WY br br Salary-- br br 50,000.00----- (more...)
Company: Assurance
Location: Binghamton
Posted on: 01/21/2019

Inbound Sales Representative - Advanced Client Solutions
Description: Job Description: br br At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make (more...)
Company: Bank of America
Location: Scranton
Posted on: 01/21/2019

Work-At-Home Call Agents
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: Utica
Posted on: 01/21/2019

Pharmaceutical Sales Reps! Time to CA$H IN BIG!
Description: Most every Doctor accepts credit cards. Show your physician clients how to ELIMINATE their credit card processing fees and
Company: zipCCfees
Location: Syracuse
Posted on: 01/19/2019

Client Services Representative II - Utica
Description: Job Description: At Employer, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference (more...)
Company: Bank of America
Location: Utica
Posted on: 01/21/2019

AVON Independent Sales Representative (Part-Time) (Utica,NY)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Utica
Posted on: 01/21/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Binghamton RSS job feeds