Customer Service Representative
Company: Auchinachie Services Plumbing, Heating & Cooling
Location: Binghamton
Posted on: August 4, 2022
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Job Description:
Job description Customer Service Representative -- A reputable
home service company that services Binghamton, NY and a 40 miles
radius around our office, is searching for experienced Customer
Service Representatives and Dispatchers to work as the primary
liaison between our customers and our field staff and sales
professionals. Their mission is to provide the highest level of
service by building tremendous value through engaging and
compelling employee and customer experiences. They are responsible
for the following: Maintaining high level of productivity. Managing
incoming calls and customer service inquiries. Generating sales
leads that develop into new customers. Identifying and assessing
customers needs to achieve satisfaction. Responding promptly to
customer inquiries. Communicating with customers through various
channels. Acknowledging and resolving customer issues. Obtaining
product knowledge so that you can answer questions. Processing
orders, forms, and requests. Keeping records of customer
interactions, transactions, comments, and complaints. Communication
with colleagues as necessary. Ensure customer satisfaction and
provide professional customer support. The ideal Customer Service
Representative must have: The ability to work Monday through Friday
Excellent communication, organizational, and interpersonal skills.
Ability to stay calm when customers are stressed or upset.
Encouraging and motivating personality A polished and professional
demeanor. Self-motivation and discipline. An ambitious and
competitive nature. Highly evolved customer service skills. A
working knowledge of Microsoft office and computer savvy
competence. The eligible Customer Service Representative will
receive: Benefits: Medical, Dental, and Life Insurance. Monthly
bonuses/commissions. Special bonuses throughout the year. 401(k)
with company match. Comprehensive, paid training. On-going training
and mentorship. Free access to Fitness Center. Requirements: BA/BS
Preferred. Minimum of 3 years of professional customer service
experience.EOE F/M/V/DJob Type: Full-timeJob Type: Full-timePay: Up
to $16.00 per hourBenefits: 401(k) matching Dental insurance
Disability insurance Health insurance Health savings account Life
insurance Vision insuranceSchedule: 8 hour shift Day shift Monday
to Friday Weekend availabilitySupplemental Pay: Commission
payAbility to commute/relocate: Binghamton, NY 13901: Reliably
commute or planning to relocate before starting work
(Required)Experience: Call center: 3 years (Required)Work Location:
One location
Keywords: Auchinachie Services Plumbing, Heating & Cooling, Binghamton , Customer Service Representative, Sales , Binghamton, New York
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