Member Services Representative Health Plan/Healthcare

Company: Landmark Health
Location: Binghamton
Posted on: January 11, 2022

Job Description:

This is a remote role involving frequent local travel within your community.As a critical member of our local outreach team, you will be responsible for increasing patient engagement through direct member outreach in the community, including in hospitals, sub-acute facilities, long-term care settings, and door to door canvassing of eligible patients. You will use a combination of inside and outside sales methods, along with deeply rooted relationships within your community, to offer our incredible care model to eligible members.Whether on the phone or in-person, here is a snapshot of what you would be selling as a Community Health Advocate:

• In-home medical care that is always available
• Added care & services that coordinate with primary care doctors and other specialists
• Better quality of life, conveniently delivered to the patient with no co-payIt gets better. You would work from home when not traveling within the community, receive mileage reimbursement, and be well compensated with a competitive salary and uncapped earning potential thanks to a generous quarterly incentive (bonus) plan. And at the end of each day, you would have the satisfaction of knowing that you helped improve the lives of the people in your own community.As a Community Health Advocate, you will:
  • Identify innovative strategies to enroll patients into the Landmark Health program
  • Develop the relationship between Landmark and hospital personnel, patients, physicians, community organizations, retirement communities, assisted living, primary care, and skilled nursing facilities
  • Coordinate meetings with community providers, home health providers, facility discharge planners, and health plan case managers; including preparation and delivery of presentations on Landmarks services
  • Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into Landmarks program
  • Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
  • Successfully meet and/or exceed engagement monthly targets#LI-AR1
    • 2+ years of related experience in a sales, direct marketing or customer service capacity (Prior experience in healthcare preferred)
    • Bachelors Degree preferred
    • Ability to work in an entrepreneurial environment with minimal supervision
    • Achievement mindset: ability to consistently hit sales targets
    • Ability to multi-task and work in a dynamic environment
    • Exceptional communication and project management skills
    • Proficient in the use of Microsoft office Word, Excel and PowerPoint
    • Proven success with time management and territory organizational skills
    • Access to reliable transportation to conduct meetings within the community required; if you are driving a vehicle, you must comply with all the terms of the Landmark Motor Vehicle Safety policyIn order to work with potentially vulnerable patient populations and to keep employees healthy while caring for patients, all patient-facing employees of Landmark must provide evidence of the following required immunizations/vaccinations as a condition of employment: TB, MMR, Tdap, and Influenza. Declinations may be accommodated based on your medical history, an allergy or religious beliefs. Please immediately contact HR if you wish to apply for an exemption from our vaccination requirements so that we may determine if you qualify for an accommodation.Full COVID-19 vaccination is an essential requirement of this role. Landmark Health will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.We are now part of Optum and the United Health Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone.As part of our hiring process, upon accepting an offer, candidates will be required to complete a 9-panel drug test. Due to our partnership with the Medicare Advantage program, our drug testing policies are consistent with Federal law.Please be aware that Landmark Health does not solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels.Landmark Health requires all new hires and employees to report their COVID-19 vaccination status.

Keywords: Landmark Health, Binghamton , Member Services Representative Health Plan/Healthcare, Sales , Binghamton, New York