Mortgage Loan Consultant
Company: Community Bank System, Inc.
Location: Binghamton
Posted on: March 15, 2023
Job Description:
Overview
At Community Bank System, Inc. (CBSI), we are dedicated to
providing our customers with friendly, personalized, high-quality
financial services and products. Our retail division, Community
Bank, N.A., operates more than 200 customer facilities across
Upstate New York, Northeastern Pennsylvania, Vermont and Western
Massachusetts. Beyond retail banking, we also offer wealth
management, investment management, insurance and risk management,
and benefit plan administration. Just as our employees are
committed to helping our customers manage their finances, we're
committed to our employees. After all, they make it happen for our
customers every day. To ensure our people can enjoy long and
successful careers here at CBSI, we offer competitive compensation,
great benefits, and professional development and advancement
opportunities. As an equal-opportunity workplace and
affirmative-action employer, we celebrate and support a diverse
workplace for the benefit of all: our employees, customers and
communities.
Responsibilities
As a member of the Retail Banking Team, the Mortgage Consultant
originates mortgage loans to meet individual and department
production goals. Loans must be originated in accordance with bank
policies and investor and regulatory guidelines, with an emphasis
on delivering superior customer service. The Mortgage Consultant is
responsible for establishing and maintaining strong professional
ties to area business generators by executing a sales call program
to service realtors and other referral sources to develop new
mortgage business.
- Solicit quality loans that meet the criteria of current product
offering
- Inform customers of the institution's loan programs,
underwriting guidelines and applicable government regulations.
- Schedule appointments to fit the needs of the customer whether
on company premises or at a mutually convenient location.
Coordinate such appointments with associates.
- Personally interview all applicants to collect and analyze
pertinent information regarding income, assets, debts and credit
data. Determine which products best meet the needs and financial
circumstances of the potential borrower, and advise them regarding
the features and benefits of different loan programs.
- Complete each loan application and all pre-processing functions
in a timely manner to permit disclosures to be provided within
required regulatory timeframes. Gather and submit with each
application the documentation necessary to render a loan decision
by bank underwriter.
- Cross-sell company products and services by referring customers
to the appropriate individual or department to include: deposit
accounts, trust services, business banking, consumer lending,
insurance and personal financial services, and any other product or
service offered by the company to promote a complete banking
relationship.
- Communicate complex approvals, denials and counter-offers to
the applicant and other parties as appropriate, maintaining strict
confidentiality of critical customer financial information.
- Develop new loan business by continuously marketing to former
satisfied customers, real estate agents, home builders, attorneys,
accountants, financial planners and other potential referral
sources.
- Represent the bank in local business and community
organizations and events to develop additional business. May
present seminars to general public and real estate community for
community outreach and to promote additional business.
- Develop and maintain current competitive market information.
Keep informed of trends and developments in the local market, as
well as changing rules and regulations pertaining to the mortgage
industry.
- Actively participate in ongoing training and education as
directed by Manager.
- Stay abreast of, and participate in, community outreach
programs within the MLC's designated territory to ensure the bank
remains a partner to groups of low to moderate income (LMI) and
those in a protected class.
- Ensure exceptional customer service, both internal and external
by maintaining thorough knowledge of lending programs, policies,
procedures and regulatory requirements, demonstrating a commitment
to professional ethics and complying with all Federal and State
compliance policies.
- Comply with established operating policies and procedures in
order to maintain adequate controls and to support the Bank's
adherence to outside regulatory requirements.
- Maintain overall responsibility for the loan file and
documentation through processing, underwriting, closing, and
post-closing by following the transaction through to its
conclusion.
- Act as the customer's point of contact and information source
from the application through booking process.
- Respond to inquiries relating to mortgage lending, or to
requests from other Bank personnel, customers, etc.
- Complete annual training requirements pertaining to Federal and
State laws/regulations on or before due dates and attend in-house
training pertaining to sales, service, and technology throughout
the year.
- Maintain proficient knowledge of, and demonstrate ongoing
compliance with all laws and regulations applicable to this
position, ensure ongoing adherence to pertinent policies,
procedures, and internal controls, and meet all job-specific
training requirements in a timely fashion.
- Perform other related duties as assigned or directed.
- Candidates being considered for this position will be subject
to additional background checks as required by regulations.
Employees in this job must register and comply with all rules and
regulations of The Secure and Fair Enforcement for Mortgage
Licensing Act of 2008 (The SAFE Act). Employees hired or
transferring into this position will need to meet the qualification
requirements, in Community Bank's sole discretion, under Reg. Z,
prior to acting as a loan originator in a consumer credit
transaction secured by a dwelling. Qualification requirements
include but are not limited to an assessment of overall financial
responsibility, character, and general fitness through review of a
criminal background check, and credit report.
Qualifications
- An Associate's degree or equivalent preferred
- Specialized Banking and lending education and training
- Sales training
- Proficient reading, writing, grammar, and mathematics
skills.
- PC knowledge, proficient interpersonal relations, communicative
and sales skills.
- A working knowledge of Bank operating policies and procedures
which impact consumer services.
- A thorough knowledge of the features and benefits of all the
Bank's mortgage/home equity products and services.
- Minimum of 3 - 5 years' experience in real estate lending
(including 2 years of experience in a related sales position)
required.
Other Job Information
Hours: 40 hours/weekLocation: 84 Court Street, Binghamton, NY 13901
Compensation: Commensurate with experience plus potential for
annual merit increase. In addition to your competitive salary, you
will be rewarded benefits including: 11 paid holidays, paid
vacation, Medical, Vision & Dental insurance, 401K with generous
match, Pension, Tuition Reimbursement, Banking discounts and the
list goes on! Physical Requirements:The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee may be required to stand, walk
or sit. Use hands and fingers, handle or feel, reach with hands or
arms, and speak and hear. The employee may occasionally be required
to lift and or move up to 25 pounds. Specific vision abilities
required by this job include close vision, and the ability to
focus. An Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.
Keywords: Community Bank System, Inc., Binghamton , Mortgage Loan Consultant, Professions , Binghamton, New York
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