Technical Analyst I

Company: United Health Services
Location: Binghamton
Posted on: January 19, 2023

Job Description:

Technical Analyst I, Binghamton, NY United Health Services is seeking a Technical Analyst I to join our IS Desktop Support team in Binghamton, NY. The Technical Analyst I develop solutions and procures PC hardware, peripherals, and software to support user needs. This is a BENEFITS-ELIGIBLE position. Shift: Days Hours per week: 40 Salary range: Depending on experience ---- Technical Analyst I Overview Reviews and analyzes user requests from the request system. Performs administrative maintenance for network accounts. Develops solutions and procures PC hardware, peripherals, and software to support user needs. Provides technical guidance/assistance and performs the installation and configuration of Distributed LAN Servers/Systems. Technical Analyst I Key Responsibilities and Expectations + Provides support and maintenance of technical hardware and software: + Installation and maintenance of PC workstations. + Ensures timely resolution of Help Desk and Work Order requests. + Troubleshooting and diagnostic review of issues (Level 2 and 3 Support) + Maintain systems software, fixes, updates and upgrades to NextGen and Citrix Environment. + Maintain systems software, fixes, updates to UHS Desktop environment (SCCM and/or scripting). + Participate in projects; manage multiple change requests, new initiatives, etc. + Manage project status report, issues, action items, risks, change log, internal and external dependencies, etc. + Compiles and maintains standard operating procedures + Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise. + Supports internal and external networks and systems: + Provides documentation and proper inventory of equipment. + Assists with periodic audits of all existing hardware within the organization. + Configuration and maintenance of active directory authentication, group policy, DHCP, and DNS. + Assists with technical development and testing for new services and server applications. + Assists with the evaluation of existing technologies in order to maintain efficient and cost-effective technologies within the organization. Technologies include but are not limited to; hardware, software, networks and telecommunications. + Coordinates with other departments and outside organizations to include but not limited to the following: vendor quotes, equipment receipt and transportation, hardware and software installations/upgrades, cabling installation and maintenance of equipment. + Responsible for Help Desk Level 2/3 and On-Call support. + Demonstrate commitment to organizational Values of Compassion, Trust, Respect, Teamwork, and Innovation Position Qualifications Minimum: + Four years college (Information Technologies based) and 4 years technical experience in a network environment or 8 years technical experience in a network environment. Preferred: + A+, CCNP, MCSE, SCCM, Citrix but not required Employee Benefits at United Health Services When you work at United Health Services, you become part of our family. We're proud to offer competitive benefits and compensation to our employees who make an impact every day. + Health, dental, and vision insurance + Voluntary benefits, including cancer, pet, and life insurance + 403(b) retirement plan with company match model + Immediate accrual of paid time off + Wellness program rewards and insurance discounts + Employee Assistant Program (EAP) counseling and concierge services + Free, extensive online training through HealthStream About United Health Services United Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York's Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care. United Health Services employees and providers are "LOVED!" This means we're Living Our Values Every Day. Here, you'll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation. About New York's Southern Tier As an employee of United Health Services, you'll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We're a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada. ---- United Health Services in an Equal Opportunity Employer. United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.

Keywords: United Health Services, Binghamton , Technical Analyst I, Professions , Binghamton, New York