BinghamtonRecruiter Since 2001
the smart solution for Binghamton jobs

Service Associate

Company: M&T Bank
Location: Utica
Posted on: August 14, 2019

Job Description:

Overview: Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner.Primary Responsibilities: - Address the customers immediate need, and then provide a service transaction or guided self-service - Match the appropriate resource (person, digital service) to the need - Identify transactions on the line that can be migrated to digital solutions - Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc. - Assess options with focus on shoulder to shoulder self-service - Follow up with customer once servicing is complete to ensure immediate need and customers expectation have been met - Take ownership of escalated account services issues until resolution - Transition to identified sales opportunity using transition statement - Demonstrate customer service standards during transaction processing and follow M & T policy on transaction processing - Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing - Complete all Currency Transaction Reports and Wire Activities and escalations as appropriate - Accurately balance - Accurately complete cash ordering for the branch and TCR/ATM settlement activities - Participate in branch audit/logging activities, provide follow-up where appropriate and Satisfy/Maintain audit/new activities and provides follow up where appropriate - Process customer/account maintenance accurately (address/name changes, signor/account updates, etc.) - Complete Retail Customer Refresh Activities - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Promote an environment that supports diversity and reflects the M & T Bank brand. - Maintain M & T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity. Adheres to Retail customer service standards, to include lobby experience and digital experience. Performs requisite interaction tracking and reporting Education and Experience Required: High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience. Proven verbal communication and interpersonal skills Proven ability to demonstrated exceptional customer services Well-organized individual with time management and prioritization skills Proficient with internet user-level technology Education and Experience Preferred: Bilingual based on branch needs Physical Requirements: Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environment Location Utica, New York, United States of America

Keywords: M&T Bank, Binghamton , Service Associate, Other , Utica, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN - Diagnostic Imaging
Description: We Are Hiring RN - Registered Nurse - Diagnostic Radiology 001 - PT Days - Our Lady of Lourdes Memorial Hospital - Binghamton, NYStaggering 8 hour day shifts from the hours of 0700-1730.-- Every other (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019

Technologist- Surgical - Certified
Description: We Are Hiring Technologist- Surgical - Certified- LDRPN Unit 001 - PRN Rotating - Our Lady of Lourdes Memorial Hospital - Binghamton, NYWhy Join Ascension --Lourdes, based in Binghamton, New York, is (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019

RN Registered Nurse
Description: We Are Hiring RN Registered Nurse - Oncology Unit 001 - PRN Rotating - Our Lady of Lourdes Memorial Hospital - Binghamton, NYWhy Join Ascension --Lourdes Hospital, part of Ascension, has provided compassionate (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019


School Counselor
Description: New Story School Is a private licensed academic school that provides special education support for children up to the age of 21 who have been diagnosed with autism or emotional/behavior disorders. Our (more...)
Company: NEW STORY
Location: Scranton
Posted on: 08/22/2019

Travel Nurse RN - Pediatrics - $1,958.00 per week
Description: NurseFly Travel Nursing with Assured Nursing is seeking a pediatrics travel nurse for a travel nursing job in Scranton, PA:- Specialty: Pediatrics- Title:
Company: NurseFly Travel Nursing
Location: Scranton
Posted on: 08/22/2019

Registered Nurse - Endoscopy
Description: We Are Hiring Registered Nurse - Endoscopy - Endoscopy GI Lab Gastro - PT Rotating - Our Lady of Lourdes Memorial Hospital - Binghamton, NYWhy Join Ascension --Lourdes, based in Binghamton, New York, (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019

RN-Registered Nurse
Description: We Are Hiring RN-Registered Nurse - Telemetry Unit 001 - PRN, Rotating - Our Lady of Lourdes Mem Hosp - Binghamton, NYWhy Join Ascension --Lourdes Hospital, part of Ascension, has provided compassionate (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019

Therapist - Massage
Description: We Are Hiring Therapist - Massage - Lourdes Pain Management - PRN Rotating - Lourdes PCA SouthSide - Binghamton, NYWhy Join Ascension --Lourdes, based in Binghamton, New York, is dedicated to spiritually (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019

RN - Registered Nurse
Description: We Are Hiring RN - Registered Nurse - 2 Ross - FT Rotating - Our Lady of Lourdes Memorial Hospital - Binghamton, NYWhy Join Ascension --Lourdes Hospital, part of Ascension, has provided compassionate (more...)
Company: Ascension
Location: Binghamton
Posted on: 08/22/2019

Part-Time Faculty:DES 1 Digital Design Techniques I (Fall
Description: The Department of Design within the College of Visual and Performing Arts
Company: Syracuse University
Location: Syracuse
Posted on: 08/22/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Binghamton RSS job feeds