Customer Assistance Program Specialist
Company: American Water
Location: Scranton
Posted on: May 1, 2024
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Job Description:
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water
employee, you will be offered a competitive salary and health
benefits package, along with opportunities to develop, grow, and
evolve your career. Our benefits packages focus on key areas such
as health & wellness, emotional & well-being, and savings for
current & future goals.
We are Beautifully Different . We strongly believe having diversity
across our company makes us more successful and helps us provide
essential services to our customers. We are stronger because we
embrace different ideas, viewpoints, experiences, and backgrounds.
American Water is the best choice for your next role! Click here
for more information on our inclusion, diversity, and equity
journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and
wastewater utility company in the United States. With a history
dating back to 1886, We Keep Life Flowing - by providing safe,
clean, reliable and affordable drinking water and wastewater
services to more than 14 million people across 14 regulated
jurisdictions and 18 military installations. American Water's 6,500
talented professionals leverage their significant expertise and the
company's national size and scale to achieve excellent outcomes for
the benefit of customers, employees, investors and other
stakeholders.
As one of the fastest growing utilities in the U.S., American Water
expects to invest $30 to $34 billion in infrastructure repairs and
replacement, system resiliency and regulated acquisitions over the
next 10 years. The company has a long-standing history of executing
its core operations, aligned with sustainable best practices,
through its commitments to safety, affordability, customer service,
protecting the environment, an inclusive workforce and
strengthening communities.
American Water has been recognized on the 2023 Bloomberg
Gender-Equality Indexfor the fifth consecutive year, ranked 18th on
Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the
U.S. Department of Homeland Security SAFETY Act designation and
U.S. Environmental Protection Agency's WaterSense - Excellence
Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on
LinkedIn , Facebook , Twitter and Instagram .
Pennsylvania American Water is looking for a Customer Assistance
Program Specialist! If you have great communication skills and
customer service skills, then this role is for YOU! Apply TODAY for
immediate consideration!
Primary Role
This position is primarily responsible for making Customer
Assistance resources accessible to customers, including the
expanded Help to Others (H2O) program, the Bill Discount Program
(BDP), the Arrearage Management Plan (AMP), and any future customer
assistance programs that will evolve. Duties include screening
clients for eligibility, describing available assistance programs,
providing application updates, and educating customers on how to
access all the resources.
Key Accountabilities
Knowledge/Skills
Experience/Education
Certifications & Licenses
Work Environment
Competencies
Join American Water... We Keep Life Flowing ---
American Water is firmly committed to Equal Employment Opportunity
(EEO) and prohibits employment discrimination for employees and
applicants based on his or her age, race, color, pregnancy, gender,
gender identity, sexual orientation, national origin, religion,
marital status, citizenship, or because they are an individual with
a disability, protected veteran or other status protected by
federal, state, and local laws.
Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre
Keywords: American Water, Binghamton , Customer Assistance Program Specialist, Other , Scranton, New York
Click
here to apply!
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