PT On-Road Supervisor - NYITH
Posted on: September 17, 2023
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This position is responsible for supervising the daily performance
of service providers to ensure quality service, improve
performance, and maintain compliance with environmental, health and
safety requirements. He/She encourages sales lead participation
through maintaining mutually beneficial customer relationships.
This position supervises others within the department.
This position works with service providers to maximize day-to-day
proficiency and ensure packages are delivered in a safe, timely,
and professional manner. He/She participates in the development and
implementation of work process plans to maximize center proficiency
and achieve business results. This position reviews and analyzes
work processes and work schedule information (e.g., exception
reports, volume delivered/hour, miles driven, car set up, hours
worked, accidents, etc.) to identify opportunities to reduce costs
and improve performance.
- Completes administrative tasks (i.e., performance reviews,
accident reports, service failures, training) in a timely, accurate
manner to facilitate the execution of the dispatch plan through the
- Completes required audits during on-job supervision rides to
ensure adherence to UPS policies and procedures.
- Utilizes technology (Orion, PAS, Telematics, etc.) to identify
opportunities for performance improvement and risk mitigation.
- Communicates with customers to respond to service concerns,
build relationships, and determines solutions that meet business
- Uncovers business opportunities to forward this information to
the proper department (i.e., dispatch supervisor, center
management, and business development) for follow up.
- Encourages service providers to identify and forward volume
development opportunities to management.
- Creates a customer focused work environment to emphasize
service and focus on building the business.
- Communicates customers' business needs to employees to provide
an understanding of job responsibilities and how actions impact
- Meets local age and license requirements
- Availability to work flexible hours
- Assesses Business Needs: Demonstrates a general understanding
of ways to identify and measure the current needs of the customer
or business; uses the business need to help define the project's
- Health and Safety Knowledge: Demonstrates basic knowledge of
injury and crash prevention techniques; demonstrates a basic
understanding of job methods; identifies root causes of injuries
and auto crashes; recognizes and reports unsafe working
- Legal, Regulatory, and Compliance Knowledge: Demonstrates a
basic understanding of the functions, regulations, and procedures
of compliance agencies or governing bodies; takes a leadership
position in programs that reduce risk and enhance safety
- Small Package Operations Knowledge: Demonstrates and explains
proper processes, procedures and methods for small package
operations; demonstrates a basic knowledge of common tools,
equipment, and technology used within the operation
UPS is committed to providing a workplace free of discrimination,
harassment, and retaliation.
Employer will sponsor visas for specific positions. UPS is an equal
opportunity employer. UPS does not discriminate on the basis of
origin/veteran/disability/age/sexual orientation/gender identity or
any other characteristic protected by law.
Must be a U.S. Citizen or National of the U.S., an alien lawfully
admitted for permanent residence, or an alien authorized to work in
the U.S. for this employer.
Keywords: UPS, Binghamton , PT On-Road Supervisor - NYITH, Other , Ithaca, New York
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