Customer Experience Advocate Pennsylvania
Company: Pittsburgh Regional Transit
Posted on: September 16, 2023
Pittsburgh Regional Transit is seeking a Customer Experience
Advocate to support the Director of Customer Experience of the Port
Authority of Allegheny County d/b/a Pittsburgh Regional Transit
(PRT) in the effort to promote improved customer interaction using
tools such as performance counseling, presentations, and data
analysis. Promotes communication skills and techniques geared
toward improving employee performance.
--- Assists Director of Customer Experience in determining
appropriate course of action to improve customer service by
operators and makes recommendations such as additional instruction,
or refresher training. --- Develops and facilitates customer
interaction training sessions for operations personnel as per
company policies. --- Assists Customer Service Department from
initial receipt of complaint to determine appropriate course of
action and department to address. --- Maintain training
documentation and make updates as per business needs.
Job requirements include:
--- High School Diploma or GED. --- Five (5) years of transit
operations and/or customer service experience. --- Professional and
effective written and verbal communication skills. --- Experience
providing presentations for a classroom setting. --- Proven
organizational and multi-tasking skills. --- Ability to work
independently and collaborate with other departments. ---
Demonstrated ability in the use of Windows, Microsoft Word, Excel
and PowerPoint. --- Valid PA driver's license.
--- BA/BS Degree in Communication, Education, Psychology, Business
or directly related field from an accredited school. --- Strong
understanding of Pittsburgh Regional Transit operations procedures,
regulations, and policies. --- Demonstrated ability to compile and
analyze data to determine behavioral trends. --- Working knowledge
of latest social media best practices and technologies.
We offer a comprehensive compensation and benefits package.
Interested candidates should forward a cover letter (with salary
requirements) and resume.
Keywords: Pittsburgh Regional Transit, Binghamton , Customer Experience Advocate Pennsylvania, Other , Lawrenceville, New York
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