Applications Administrator I/II/III

Company: Excellus
Location: Binghamton
Posted on: March 19, 2023

Job Description:

The Applications Administrator provides support for all application environments. This includes maintaining application software, monitoring and troubleshooting issues within the software environment, forecasting and planning for application capacity and demand, in addition to other tasks. The incumbent communicates and works with various business partners and leaders to define application requirements and identify and recommend solutions. Essential Responsibilities/Accountabilities: Level I Assists the application teams in the implementation of upgrades to business applications. Communicates and partners with product owners and business stakeholders to understand requirements, identify application impacts, and recommend solutions. Performs - and assists in the definition of - appropriate user- and system-level testing to ensure application functionality. Maintains software including installations, configurations, updates and patches, user authentication, management and provisioning. Monitors and troubleshoots capacity, performance and availability issues in the assigned environment(s). Performs proactive analyses of relevant system log files to maintain application health. Forecasts and plans for application capacity and demand. Provides primary ownership for identification, documentation and resolution of all application-related problem tickets, including assisting with root cause analysis. Leveraging the organization''s support ticketing system, partners with manager-level internal staff and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions. Partners with cross-functional teams across IT to effectively resolve issues. Coordinates meetings, agendas, and tasks to ensure that assigned application(s) are being effectively deployed and utilized. Develops high-quality documentation for cross-training. Participates in on-call rotation as required. Provides input to creation of organizational standards. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies'' mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management.Level II - In addition to level I responsibilities: Assists the application teams in the implementation of major and minor upgrades to several key business applications. Develops strategies to mitigate risk - and translates those strategies into specific action plans. Leveraging the organization''s support ticketing system, partners with director-level internal staff and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions. Coordinates and partners with vendors to resolve application functionality changes and resolve problems. Identifies best practices and participates in creation of organizational standards. Assists customers in envisioning and defining effective system designs in order to meet established requirements.Level III - In addition to level II responsibilities: Assists the application teams in the implementation of major upgrades to several highly complex, key business applications. Maintains several complex business applications including installations, configurations, updates and patches, user authentication, management, and provisioning. Monitors and troubleshoots capacity, performance and availability issues in the assigned environment(s) involving several complex business applications. Forecasts and plans for application capacity and demand - including possible future use in other areas of the organization. Maintains currency with new technologies and effectively recommends strategy updates and changes in strategic direction. Work with all levels of internal staff and vendors to analyze current operational procedures, identify and escalate issues and create effective resolutions. Leveraging the organization''s support ticketing system, partners with all levels of internal staff and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions. Coordinates and partners with vendors to resolve application functionality changes and resolve problems. Opens and maintains vendor tickets. Initiates and chairs meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Identifies and drives creation of best practices and organizational standards. Leverages innovative thinking and creative approaches to help customers envision and define strategic system designs in order to meet established requirements.Minimum Qualifications NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.Level I Bachelor''s degree in Computer Science, Information Technology or relevant field (or four additional years related work experience in lieu of bachelors). Five years related work experience (i.e. storage/technical experience with concentrated knowledge in one or more areas). Experience in installation, configuration, upgrades and providing application administrator support. Experience with monitoring tools, load balancers, and high availability tools and strategies. Experience with troubleshooting for and being accountable to end users. Knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.Level II - requires similar qualifications as level I, plus: Eight years related work experience. Demonstrated ability to perform the responsibilities and accountabilities of the role level.Level III - requires similar qualifications as level II, plus: Eleven years related work experience. Demonstrated ability to perform the responsibilities and accountabilities of the role level. Master''s degree preferred. Physical Requirements Ability to travel across regions. Ability to provide 24x7x365 support, some weekend work. ************ The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce. OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity Employer

Keywords: Excellus, Binghamton , Applications Administrator I/II/III, Other , Binghamton, New York