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Customer Service Rep Endicott

Company: Conduent
Location: Binghamton
Posted on: November 18, 2022

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Call Center Customer Service Rep$14.00/hour, Full-Time Temporary Dec05 Feb28Work onsite at Conduent Endicott, NYWork Schedule: 4 days Mon-Fri 8am-5:30pm, Sat 8am-2pm, Sun Off & 1 Weekday OffOption to convert to Regular Employee in March!PAID TRAINING!Summary:As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone, email and/or website inquiries, but also provide them with exceptional customer service.What you will be doing:Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via mainframe or web-based applications.Submit research requests in a concise yet accurate manner.Maintain a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.Provide support to other positions/operations in cases during heavy workloads or absences.What you get:Full-Time Temporary employmentHourly rate of$14.00Paid TrainingGreat Work EnvironmentPeople who succeed in this role have:The ability to convey complex information in clear and concise terms to ensure customer understandingStrong work ethicEffective and accurate written and verbal communication skills.Effective problem-solving skillsCustomer Service ExperienceCall Center ExperienceCan navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issueAre excited by innovative technologyProvide calm conflict resolution and problem solving for frustrated customersCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customersCan commit to 100% attendance for three to five weeks of paid trainingRequirementsMust be at least 18 years of age or older.Must have a High School Diploma orequivalent.Must pass pre-employment screening includingdrug test.Must pass an assessment with minimum score of 58 or higherJoin a rapidly growing organization that can support your career goalsApply Today!Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.Required

Preferred
Job Industries
  • Customer Service

Keywords: Conduent, Binghamton , Customer Service Rep Endicott, Other , Binghamton, New York

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