First Responder & Support Print Specialist (Entry Level)

Company: Ricoh Americas Corporation
Location: Binghamton
Posted on: August 3, 2022

Job Description:

**_Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance._**Ricoh is currently seeking an Entry Level Printer Support Specialist to work on site within a hospital environment. Previous customer service or technical experience is a plus, but we are willing to train and develop those who are motivated and display a positive attitude. This is a great opportunity for someone who is technically savvy or mechanically inclined. We welcome recent graduates! Monday through Friday schedules (8am-5pm) are available. If you are seeking a career opportunity at a great company with good benefits, we encourage you to apply today!**Come Create at Ricoh**If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.**Invest in yourself**At Ricoh, you can:+ Choose from a broad selection of medical, dental, life, and disability insurance options.+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.+ Augment your education with team member tuition assistance programs.+ Enjoy paid vacation time and paid holidays annually.+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.**POSITION PROFILE:**Responsible for the daily on-site support of printers and copiers. Responds to customer requests for technical support and training with a strong emphasis on customer service. Documents all service calls and requests into system of record. Works to ensure that the Service Level Agreements (SLA) between the customer and RICOH are achieved. In addition, responsibilities include management of an on-site parts/consumables inventory.**JOB DUTIES AND RESPONSIBILITIES**+ On-site support of printers and copiers.+ Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems as necessary.+ Keeps the customer up to date on the progress of problem resolution.+ Responsible for on-site hardware, parts, and supplies inventory.+ Responsible for printer needs assessments.+ Responsible for printer installations, moves, and disposals.+ Maintains printer fleet tools/databases.+ Requires personal car usage in metro area.+ Lifting up to 50lbs. Extensive walking required.**QUALIFICATIONS (Education, Experience, and Certifications)**+ Typically requires: High School Diploma (or equivalent) with additional education helpful.+ Technical training, aptitude, and certifications helpfulRicoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.Click Here to view Ricoh USA Benefits (https://www.ricoh-usa.com/en/about-us/careers)

Keywords: Ricoh Americas Corporation, Binghamton , First Responder & Support Print Specialist (Entry Level), Other , Binghamton, New York