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Asset Recovery Specialist

Company: CFCU Community Credit Union
Location: Binghamton
Posted on: January 11, 2022

Job Description:

CFCU Community Credit Union (CFCU) is seeking a detail-oriented and self-motivated Asset Recovery Specialist to join the Asset Recovery department. The ideal candidate will be part of high performing team environment that focuses on creating solutions for members and their financial situations through creative problem-solving techniques.

Responsibilities:
Provide accurate and prompt member service and effectively manage member relationships.
Make outbound collection calls and receive inbound calls on assigned delinquent accounts.
Correspond with members via letters and emails to encourage payment of assigned delinquent accounts.
Motivate members to bring their loans current by negotiating a re-payment and obtaining promises to pay.
Provide timely follow-up on promise to pay and payment commitment accounts to ensure a positive resolution and member satisfaction.
Meet monthly collection goals as assigned by management.
Evaluate, assign, and maintain repossession and foreclosure accounts.
Analyze members financial situation to provide delinquency "work out" plans, bringing the delinquent accounts current in the fastest, most efficient manner possible.
Prepare and/or process documents and information received from members for a loan workout; review for accuracy and completeness; update information as needed and submit request for approval.
Maintain accurate files and reports on collections activity.
Review and suggest accounts for charge off to management.
Inform management of trends in loan underwriting contributing to delinquent loans.
Performs other job-related duties as assigned.

Desired skills and experiences:
One to three years of collections or similar experience. Experience in legal or banking fields a plus.
Minimum of a high school education or GED.
Excellent member facing skills.
Strong organizational abilities.
Knowledge of Excel software.
Ability to multi-task.
Excellent communication skills.
Ability to negotiate with a high degree of tact and ability to build trust.

Equal Employment Opportunity:
Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Keywords: CFCU Community Credit Union, Binghamton , Asset Recovery Specialist, Other , Binghamton, New York

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