Field Customer Service Supervisor - Hiring Now

Company: Avangrid
Location: Binghamton
Posted on: October 10, 2021

Job Description:

Avangrid is seeking a Customer Service Supervisor to join their team in their Binghamton, NY location.

The Field Customer Service Supervisor plans, directs, and supervises customer service functions including billing, credit, customer service contact, specialty and meter services, and collection activities. Supervises customer service activities to provide efficient, economic services to customers.

Responsibilities

• Plans, schedules, directs, and appraises work of direct reports and/or contingent workers. Leads the activities of a team of customer service representatives
• Ensures compliance with applicable rules, regulations, policies, and guidelines.
• Manages department budget, maintains cash controls, and directs employee hiring process.
• Investigates shared meter, switched meter problems and theft of electrical services. Handles customer and electrical inspector complaints/inquires.
• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues. Assures Service Quality Measures are achieved. Participates in safety programs and responsible for results. Ensures the safety of all employees, the general public, and Company facilities.
• Assist with restoration efforts during storm and other emergencies.

Requirements

• Bachelor’s Degree with a minimum of 4 years relevant experience preferred
• Associates Degree with a minimum of 7 years relevant experience or High School/GED with the completion of the relevant progression program and 10 years relevant experience required
• Prior supervisory and customer service experience is preferred
• Knowledge of the union contract is desired
• Experience with collections activities
• Knowledge and experience with CIS, SAP, WMS, CSS, and Smartmap systems

Skills/Abilities:

• Microsoft Office skills
• Good verbal and written communication skills
• Strong customer service ability
• Strong leadership skills

About the Company

AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit www.avangrid.com

This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

Keywords: Avangrid, Binghamton , Field Customer Service Supervisor - Hiring Now, Other , Binghamton, New York