Field Customer Service Supervisor - Hiring Now
Posted on: September 11, 2021
Avangrid is seeking a Customer Service Supervisor to
join their team in their
Binghamton, NY location.
The Field Customer
Service Supervisor plans, directs,
and supervises customer service functions including billing,
credit, customer service contact, specialty and meter services, and
collection activities. Supervises customer service activities to
provide efficient, economic services to customers.
- Plans, schedules, directs, and
appraises work of direct reports and/or contingent workers. Leads
the activities of a team of customer service
- Ensures compliance with applicable
rules, regulations, policies, and guidelines.
- Manages department budget, maintains
cash controls, and directs employee hiring process.
- Investigates shared meter, switched
meter problems and theft of electrical services. Handles customer
and electrical inspector complaints/inquires.
- Handles high profile accounts
relating to credit, customer satisfaction and/or billing issues.
Assures Service Quality Measures are achieved. Participates in
safety programs and responsible for results. Ensures the safety of
all employees, the general public, and Company
- Assist with restoration efforts
during storm and other emergencies.
- Bachelor’s Degree with a minimum of
4 years relevant experience preferred
- Associates Degree with a minimum of
7 years relevant experience or High School/GED with the completion
of the relevant progression program and 10 years relevant
- Prior supervisory and customer
service experience is preferred
- Knowledge of the union contract is
- Experience with collections
- Knowledge and experience with CIS,
SAP, WMS, CSS, and Smartmap systems
- Microsoft Office skills
- Good verbal and written
- Strong customer service
- Strong leadership skills
About the Company
AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable
energy company in the United States. Headquartered in Orange, CT
with approximately $39 billion in assets and operations in 24 U.S.
states, AVANGRID has two primary lines of business: Avangrid
Networks and Avangrid Renewables. Avangrid Networks owns eight
electric and natural gas utilities, serving more than 3.3 million
customers in New York and New England. Avangrid Renewables owns and
operates a portfolio of renewable energy generation facilities
across the United States. AVANGRID employs approximately 7,000
people and has been recognized by Forbes and Just Capital as one of
the 2021 JUST 100 companies - a list of America's best corporate
citizens - and was ranked number one within the utility sector for
its commitment to the environment and the communities it serves.
The company supports the U.N.’s Sustainable Development Goals and
was named among the World’s Most Ethical Companies in 2021 for the
third consecutive year by the Ethisphere Institute. For more
information, visit www.avangrid.com
This job has been posted by TalentBoost on behalf of
Avangrid. TalentBoost is committed to the fundamental principle of
equal opportunity and equal treatment for every prospective and
current employee. It is the policy of TalentBoost not to
discriminate based on race, color, national or ethnic origin,
ancestry, age, religion, creed, disability, sex and gender, sexual
orientation, gender identity and/or expression, military or veteran
status, or any other characteristic protected under applicable
federal, state or local law.
Keywords: Avangrid, Binghamton , Field Customer Service Supervisor - Hiring Now, Other , Binghamton, New York
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