Customer Service Representative

Company: Aerotek
Location: Binghamton
Posted on: April 11, 2021

Job Description:

Description:Qualifications1)Must have 1+ years high call volume experience (50+ Daily)2)Must have Microsoft office experience (Salesforce experience a plus)3)Must have strong WIFI since position will be permanently remote What you'll be doing :1)Professionally respond to customer inquiries via phone, email, chat, physical mail and social media2)Review and accurately process all incoming orders and respond to customer requests 3)Facilitate returns including arranging shipping and issuing credits4)Handle sensitive situations where something has gone wrong ensuring customers receive the best service possible5)Collaborate with other departments to ensure issues are resolved in a timely manner and that solutions are created to avoid future problems6)CSRs are empowered to solve issues related to their software and hardwareExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Binghamton , Customer Service Representative, Other , Binghamton, New York