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Technical Account Manager

Company: STCR Business Systems
Location: Binghamton
Posted on: November 20, 2020

Job Description:

Technical Account Manager STCR, a progressive retail systems company with over 53 years of experience in business, has an opening for a Technical Account Manager. In this position you will be responsible for the planning and implementation of retail systems within a supermarket environment, as well as providing support, both on-site and remote, for our clients. Qualifications: Strong IT technical background, including networking, OS, and application support Ability to handle multiple projects and follow them through to a successful implementation Strong verbal and written communication skills Able to travel to client locations and work overnight; approximately 50 percent travel AAS or bachelor’s degree preferred from accredited institution Experience working in an IT support role Project Management experience in implementing technology in a business environment desired Experience in supermarket or retail operations a plus Customer Service and Project Management skills Professional, Dependable and Thorough Responsibilities: Systems implementation including setup, configure, deliver, install, train, and program systems & products Provide customer support including periodic on-call duties Outline alternatives and recommend solutions Maintain systems and products by responding to requests; conducting tests; diagnosing problems; achieving resolution with the highest degree of customer satisfaction Maintain records by documenting daily activity and project tasks Create procedural and training documents as needed Complies with regulations by adhering to codes, specifications, and policies Updates job knowledge by completing re-certification; participating in educational opportunities; reading professional publications Benefits: Health insurance Dental insurance 401(k) Retirement plan Paid time off Travel rewards Tuition assistance program Loyalty rewards Company-sponsored employee activities To learn more about STCR, visit us at www.stcr.com.

Keywords: STCR Business Systems, Binghamton , Technical Account Manager, Other , Binghamton, New York

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