IT Help Desk
Company: EAM-Mosca Corporation
Location: Hazleton
Posted on: February 19, 2026
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Job Description:
Job Description Job Description EAM-Mosca Corp. Job Title: IT
Help Desk Job Type: Full Time, Salaried Non-Exempt Reporting
Structure: Reports to Network Administrator and Help Desk Manager
EAM-Mosca Corp., Hazle Township PA, is market leader in the area of
end-of-line automated packaging machinery and consumable strapping
solutions. As we continue to expand our Americas region presence,
we are seeking to hire a growth oriented It Help Desk employee to
join our dynamic IT Team. Company Overview: EAM-Mosca Corp is a
leading provider of innovative strapping solutions designed to meet
the diverse packaging needs of a wide variety of blue-chip
manufacturing businesses. We are committed to delivering
high-quality, reliable strapping systems that enhance production
efficiency and improve product security in a highly sustainable
manner. Job Description: The IT Help Desk is an entry level
position in the Information Technology Department. The Help Desk
applies knowledge of information technology systems, products and
services to assist EAM Mosca employees with hardware and software
issues. The IT Help Desk documents computer related problems,
troubleshoots solutions and evaluates and resolves routine
questions/problems, referring more complex issues to IT
Specialists. The Help Desk will install IT supported software on
new and upgraded EAM Mosca equipment. Roles and Responsibilities: ·
PC – prepare new laptops and desktops for EAM Mosca users ·
Internal & remote Customer support · Minor hardware repair ·
Printer support · Client upgrades to IT applications · Phone
support · Mobility device support · VPN support · Document
procedures in SharePoint · Complete assigned work in a timely,
professional manner. Profile and Background: · Associates degree in
an IT related field with a minimum of 2 years of experience. Will
consider additional experience in lieu of education. · Must possess
a general understanding of Information technology concepts and the
ability to apply knowledge to promote independent problem solving.
· Strong interpersonal and communication skills with the ability to
interact effectivelywith employees at all levels of the
organization; Must be team- oriented with a positive attitude and a
desire to learn. · Must display good customer service skills with a
professional demeanor; Ability to maintain composure in stressful
situations. · Excellent organization skills and attention to
detail. · Ability to lift up to 50 lbs. Fundamental Understanding:
· Microsoft – Win10/11 · MS Office - O365 · Win Server 16/19/22 ·
Wireless concepts · Security software All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Powered by
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Keywords: EAM-Mosca Corporation, Binghamton , IT Help Desk, IT / Software / Systems , Hazleton, New York
