Technical Team Lead

Company: Job Juncture
Location: Binghamton
Posted on: November 19, 2021

Job Description:

Responsibilities

Work closely with Service Coordinator as needed to appropriately resolve “field tickets” with remote resources.
Monitor dedicated dashboard to ensure Techs and Engineers are working and resolving tickets efficiently.
Work with Techs and Engineers to resolve escalated deficiencies in infrastructure by troubleshooting with them.
Mentor/Coach team members on technical issues as needed
Identify and provide solutions for trends that indicate a negative impact on your team’s effectiveness or efficiency to resolve tickets.

Growing CompanyRequirements:Backgroud profile:
- Industry-related experience as a Senior Engineer
- 2 Professional certifications (e.g. CCNA, MCSE)
- Solid background in network administration and architecture
- In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. OSPF)

Keywords: Job Juncture, Binghamton , Technical Team Lead, IT / Software / Systems , Binghamton, New York

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