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Technical Team Lead

Company: Job Juncture
Location: Binghamton
Posted on: November 19, 2021

Job Description:

Responsibilities

  • Work closely with Service Coordinator as needed to appropriately resolve “field tickets” with remote resources.
  • Monitor dedicated dashboard to ensure Techs and Engineers are working and resolving tickets efficiently.
  • Work with Techs and Engineers to resolve escalated deficiencies in infrastructure by troubleshooting with them.
  • Mentor/Coach team members on technical issues as needed
  • Identify and provide solutions for trends that indicate a negative impact on your team’s effectiveness or efficiency to resolve tickets.

    Growing CompanyRequirements:Backgroud profile:
    • Industry-related experience as a Senior Engineer
    • 2 Professional certifications (e.g. CCNA, MCSE)
    • Solid background in network administration and architecture
    • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. OSPF)

Keywords: Job Juncture, Binghamton , Technical Team Lead, IT / Software / Systems , Binghamton, New York

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