Customer Service -Onsite In Horseheads, NY

Company: Navient
Location: Horseheads
Posted on: November 15, 2023

Job Description:

ABOUT US: Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at Navient has immediate openings for temporary , Customer Service Representatives onsite in our Horseheads, NY office! The Customer Service Representative role is a fast paced, high volume, inbound call center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Duties include guiding callers through troubleshooting, providing detailed case statuses & next steps and navigating necessary websites.

• $18/hour!
• This new role will be fast-paced, high volume, inbound call center position.
• Onsite game room & gym! This is a temporary assignment is anticipated to extend from 6 to 12 months with the potential for a permanent role. This temporary position is not eligible for benefits. Training Hours: Paid Virtual Training Hours (first 10 days of employment) Day 1: 8 AM - 5 PM EST; Days 2-10: 9 AM - 6 PM EST Regular Scheduled Hours: Monday-Friday 9AM-6PM. NO WEEKENDS! MINIMUM REQUIREMENTS:
  • High School Diploma or G.E.D.
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer's requests or concern
  • Excellent written and verbal communication skills.
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum.
  • Excellent PC and internet navigation skills
  • Efficient time management skills PREFERRED QUALIFICATIONS:
    • Prior experience in a high-volume call center preferred.
    • Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
    • Ability to perform mathematical operations such as calculating percentages and working with large numbers.
    • Ability to use analytical skills to interpret and evaluate information.
    • Ability to read, write, and speak English (Bilingual preferred)
    • Ability to thrive in a fast-paced work environment.
    • Strong customer service skills and knowledge of customer service best practices
    • Ability to maintain confidentiality of program information.
    • Proficiency with Microsoft Word, Excel, Outlook, and InternetAll offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.Navient is a drug free workplace.

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