Guest Services Specialist
Company: Helio Health
Location: Binghamton
Posted on: March 19, 2023
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Job Description:
Overview:
Helio Health is on a mission to treat and promote recovery from the
effects of substance use, mental health disorders, and other
behavioral healthcare issues.TheGuest Services Specialistwill work
on a Full- Time basis out of Helio Health's Binghamton Evaluation
Center.This particular position will cover the evening shift.In
addition to Helio Health's comprehensive benefits package, all
Full-Time Guest Services Specialists are eligible for a Sign-On
incentive up to $1,500!
Responsibilities:
The Guest Services Specialist position assists in orientating
patients, manage ongoing needs throughout the patients stay in the
program and prepare and maintain the facility for use and
cleanliness.In this position you will assist with admission process
of program including orientating patients to the facility,
responding to patient inquiries and requests and resolving issues
in a timely, friendly and efficient manner.The Guest Services
Specialist will demonstrate thorough knowledge of program
expectations and schedules and assist patients in managing these
activities.Assist with crisis intervention activities, as
requested.You will also ensure the facility is maintained in a
clean and safe manner at all times.Other duties as assigned by
supervisor.
Qualifications:
High School Graduate/Equivalency Entry level knowledge of
biopsychosocial process of addiction/recovery and self-help group
process Ability to relate effectively with staff, patients and the
professional community Good oral and written communication skills
Sound judgment and cultural competency Proficiency with basic
computer applicationsValid NYS Driver's license required Our
Comprehensive Employee Benefits Package Includes: ? ?Health
insurance including dental and vision for employees and
families.Paid Vacation and Sick leave - No Waiting Period for
accruals.Paid holidays, including a floating birthday
holiday.401(k) plan with up to 5% company match.Company paid
short-term disability insurance.Company sponsored life
insurance.Employee Assistance Program (EAP). Helio Health provides
equal opportunity to all employees and applicants for employment,
without regard to race, creed, color, sex (including pregnancy,
gender identity and sexual orientation), parental status, religion,
national origin, citizenship, status as a victim of domestic
violence, age, military or veteran status, handicap or disability,
family medical history or predisposing genetic characteristics or
carrier status, marital status, family status, political
affiliation, felony conviction record, status as a victim of a
crime, or status as an employee who has complained about
discrimination, filed a charge of discrimination, or participated
in an employment discrimination investigation or lawsuit, or any
other categories, status or activity protected by federal, state or
local law.
Keywords: Helio Health, Binghamton , Guest Services Specialist, Hospitality & Tourism , Binghamton, New York
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