Hotel Front Desk Attendant
Company: DoubleTree by Hilton Hotel Binghamton
Location: Binghamton
Posted on: March 19, 2023
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Job Description:
We are searching for an enthusiastic, service-focused hotel
front desk agent to join our guest services team. You'll welcome
guests, manage accounts, answer inquiries and field complaints to
ensure we deliver an excellent experience to every guest. You will
bring excellent communication skills and a passion for putting our
guests first. If you love interacting with people in a positive
work environment, apply now!
Part-Time
Responsibilities:
Answer incoming calls and questions about guests' needs in-person
and online regarding room bookings, room rates, amenities,
available rooms, rewards programs, and special requests
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave
the premises, distribute keys and room assignments, and record
credit card information
Communicate with housekeeping to make sure guest rooms are
ready
Bookkeeping: keep accurate records of all hotel guest account
information
Qualifications:
At least one year of hospitality industry experience as a hotel
front desk agent or similar position preferred
Displays impeccable interpersonal, time management, organizational
skills, and customer service skills
Working knowledge of Microsoft Office and reservation management
systems
High school graduate, GED recipient, or equivalent
Comfortable taking telephone calls and mitigating stressful
situations
About Company:
Conveniently located in downtown Binghamton's business and
government districts. Accessible from all major highways, our
inviting Binghamton hotel is -situated near the confluence of the
Chenango and Susquehanna Rivers. Feel valued and cared for from the
moment you arrive at our friendly DoubleTree by Hilton Binghamton
hotel. Indulge in a freshly baked DoubleTree chocolate chip cookie,
straight from the oven, when you check in and make yourself at home
in one of our 207 spacious and comfortable guest rooms. -
Keywords: DoubleTree by Hilton Hotel Binghamton, Binghamton , Hotel Front Desk Attendant, Hospitality & Tourism , Binghamton, New York
Click
here to apply!
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