Hotel Front Desk Attendant

Company: DoubleTree by Hilton Hotel Binghamton
Location: Binghamton
Posted on: March 19, 2023

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Part-Time

Responsibilities:

Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready
Bookkeeping: keep accurate records of all hotel guest account information


Qualifications:

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Comfortable taking telephone calls and mitigating stressful situations


About Company:
Conveniently located in downtown Binghamton's business and government districts. Accessible from all major highways, our inviting Binghamton hotel is -situated near the confluence of the Chenango and Susquehanna Rivers. Feel valued and cared for from the moment you arrive at our friendly DoubleTree by Hilton Binghamton hotel. Indulge in a freshly baked DoubleTree chocolate chip cookie, straight from the oven, when you check in and make yourself at home in one of our 207 spacious and comfortable guest rooms. -

Keywords: DoubleTree by Hilton Hotel Binghamton, Binghamton , Hotel Front Desk Attendant, Hospitality & Tourism , Binghamton, New York