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Guest Services/Counselor Aide (Days) Full Time

Company: Helio Health
Location: Binghamton
Posted on: November 18, 2022

Job Description:

Helio Health's Inpatient Program is seeking a courteous and detail oriented Guest Services/Counselor Aide to ensure all guests, patients and other visitors are welcomed into the program with a timely, friendly and efficient manner. This is a Full-Time (Days) position for our Binghamton Inpatient location. In addition to Helio Health's comprehensive benefits, this position is eligible for a $1,500 Sign-On incentive!

  • Assists in orientating patients, manages ongoing needs throughout the patients stay in the program, and prepares and maintains the facility for use and cleanliness.
  • Ensures everyone entering comply with COVID screening procedures.
  • Assists with the admission process of the program including: responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.
  • Demonstrates knowledge of program expectations and schedules, and assists patients in managing these activities.
  • Assists with crisis intervention activities as requested.
  • Demonstrates entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process.
  • Other duties as assigned by supervisor.
  • Calling agencies to ensure communication between the agencies.
  • Completing discharge summaries.
    • High School Graduate/Equivalency.
    • Previous customer service experience preferred.
    • Good oral and written communication skills.
    • Proficiency with basic computer applications.
    • Valid NYS Driver's license required.
      Our Comprehensive Employee Benefits Package Includes:
      • Health insurance including dental and vision for employees and families.
      • Paid Vacation and Sick leave - No Waiting Period for accruals.
      • Paid holidays, including a floating birthday holiday.
      • 401(k) plan with up to 5% company match.
      • Company paid short-term disability insurance.
      • Company sponsored life insurance.
      • Employee Assistance Program (EAP).

Keywords: Helio Health, Binghamton , Guest Services/Counselor Aide (Days) Full Time, Hospitality & Tourism , Binghamton, New York

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