Guest Services/Counselor Aide (Days) Full Time

Company: Helio Health
Location: Binghamton
Posted on: November 18, 2022

Job Description:

Helio Health's Inpatient Program is seeking a courteous and detail oriented Guest Services/Counselor Aide to ensure all guests, patients and other visitors are welcomed into the program with a timely, friendly and efficient manner. This is a Full-Time (Days) position for our Binghamton Inpatient location. In addition to Helio Health's comprehensive benefits, this position is eligible for a $1,500 Sign-On incentive!
Responsibilities:

• Assists in orientating patients, manages ongoing needs throughout the patients stay in the program, and prepares and maintains the facility for use and cleanliness.
• Ensures everyone entering comply with COVID screening procedures.
• Assists with the admission process of the program including: responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.
• Demonstrates knowledge of program expectations and schedules, and assists patients in managing these activities.
• Assists with crisis intervention activities as requested.
• Demonstrates entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process.
• Other duties as assigned by supervisor.
• Calling agencies to ensure communication between the agencies.
• Completing discharge summaries.
  Qualifications:
  • High School Graduate/Equivalency.
  • Previous customer service experience preferred.
  • Good oral and written communication skills.
  • Proficiency with basic computer applications.
  • Valid NYS Driver's license required.
    Our Comprehensive Employee Benefits Package Includes:
    • Health insurance including dental and vision for employees and families.
    • Paid Vacation and Sick leave - No Waiting Period for accruals.
    • Paid holidays, including a floating birthday holiday.
    • 401(k) plan with up to 5% company match.
    • Company paid short-term disability insurance.
    • Company sponsored life insurance.
    • Employee Assistance Program (EAP).
      
      

Keywords: Helio Health, Binghamton , Guest Services/Counselor Aide (Days) Full Time, Hospitality & Tourism , Binghamton, New York