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Customer Service Rep

Company: Daikin Comfort Technologies
Location: Binghamton
Posted on: September 21, 2022

Job Description:

Overview:
Customer Service Rep The OpportunityMotili a member of Daikin Industries, Ltd is seeking a professional, skilled individual for our National Accounts Manager role. The Customer Service Representative (CSR) may be among a customers first contacts with Motili. CSRs providing fast, friendly, and accurate information for customers and others has a lasting effect. For this reason Motili CSRs work directly with our Home Warranty Company, contractors and yes sometimes the customer. Our main goal is to provide excellent customer service when providing information about Goodman/Daikin products, services, and features and assists with quotations, processing orders, and respond tocustomercomplaints. Motili CSRs provide great customer service using fast, friendly, and accurate information while responding to customers, processing chat requests, general service requests, orders and quotes for services. When presented with a complaint, a CSRs professionalism, use of issue resolution and de-escalation techniques can effectively resolve many issues to the mutual benefit of both the customer and the Company. About MotiliMotilis technology platform allows property managers, owners, and investors to easily manage their repair and replacement jobs. This unique system handles all aspects of the job, from scheduling service to ordering equipmentand it even covers invoicingmaking Motili the single point of contact for all property maintenance and equipment replacement. Motili also helps property managers make better decisions using the data it collects about a clients portfolio of properties and assets, and saves money on jobs by leveraging relationships with manufacturers and skilled contractors.Why Work with Us?Benefits are effective on day one for all full-time direct hiresTraining programs are available to help guide team members and develop new skillsGrowth Opportunities - there is immense opportunities to grow your careerYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities:
May include:Provide fast, friendly and accurate information and assistance for customers and other team members. Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.Interact politely and effectively with customers, fellow employees, and business partners.Collaborate with co-workers for help with trouble shooting or answering questions.Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.Provide accurate information regarding availability of in-stock items, product and delivery informationProcess submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center. Recommend alternate products based on cost, availability, or specifications.Assist with month end clean-up for orders that have not been closed out for billing.Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.Obtain accurate information from vendors relating to shipment dates and expected date of delivery.Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.Effectively adhere to policy and procedures in compliance with Company policy and the law.Maintain clean, professional, and safe work environment; creating an environment that welcomes others. Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.Participate in additional projects/activities to support ongoing business needs.Nature & Scope:Works within knowledge and ability to meet objectives. Get it done mentality, while remaining in scope and compliance with policy and the law.

Qualifications:
Knowledge & Skills:Ability to quickly learn about products and services offeredEffective and professional verbal and written communication skillsExcellent customer service background and relationship management skills and negotiation skillsProblem solving, de-escalating and resolving conflicts within a work setting Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectivesAbility to apply good judgement and strong work ethics and integrity on the jobAbility to establish positive working relationships with internal and external customers and employeesAttention to detail and accuracy, effective organizational and time management skillsStrong knowledge of MS Office Excel, Word, PowerPoint, and Outlook - Email/scheduling, creating, and updating spreadsheets - Working knowledge of Freshdesk software preferredExperience:Telecommunication experience, answering phones and directing calls1 3 years of more in customer service or 1-3 years in inside sales 3 plus years of experience in HVAC/Plumbing and/or Contractor/Building trades - preferredEducation:High School Diploma or G.E.D requiredAssociates degree a plusPhysical Requirements/Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodationsQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Keywords: Daikin Comfort Technologies, Binghamton , Customer Service Rep, Hospitality & Tourism , Binghamton, New York

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