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Customer Service Rep

Company: Daikin Comfort Technologies
Location: Binghamton
Posted on: August 2, 2022

Job Description:

Overview:
Customer Service RepAbout MotiliMotili's technology platform allows property managers, owners, and investors to easily manage repair and replacement jobs. Motili handles all aspects of the job from scheduling to ordering equipment to invoicing, making Motili the single point of contact for all property maintenance and equipment replacement. The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K, and different types of paid time off. Visit https://www.motili.com to learn more.The Opportunity:The Customer Service Representative (CSR) may be among a customers first contacts with Motili. CSRs providing fast, friendly, and accurate information for customers and others has a lasting effect. For this reason Motili CSRs work directly with our Home Warranty Company, contractors and yes sometimes the customer. Our main goal is to provide excellent customer service when providing information about Goodman/Daikin products, services, and features and assists with quotations, processing orders, and respond tocustomercomplaints. Motili CSRs provide great customer service using fast, friendly, and accurate information while responding to customers, processing chat requests, general service requests, orders and quotes for services. When presented with a complaint, a CSRs professionalism, use of issue resolution and de-escalation techniques can effectively resolve many issues to the mutual benefit of both the customer and the Company. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com/.

Responsibilities:
May include, in addition to;Provide fast, friendly and accurate information and assistance for customers and other team members. Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.Interact politely and effectively with customers, fellow employees, and business partners.Collaborate with co-workers for help with trouble shooting or answering questions.Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.Provide accurate information regarding availability of in-stock items, product and delivery informationProcess submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center. Recommend alternate products based on cost, availability, or specifications.Assist with month end clean-up for orders that have not been closed out for billing.Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.Obtain accurate information from vendors relating to shipment dates and expected date of delivery.Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training as assigned.Effectively adhere to policy and procedures in compliance with Company policy and the law.Maintain clean, professional, and safe work environment; creating an environment that welcomes others. Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.Participate in additional projects/activities to support ongoing business needs.

Qualifications:
Nature & Scope:Works within knowledge and ability to meet objectives.Get it done mentality, while remaining in scope and compliance with policy and the law.Knowledge & Skills:Ability to quickly learn about products and services offeredEffective and professional verbal and written communication skillsExcellent customer service background and relationship management skills and negotiation skillsProblem solving, de-escalating and resolving conflicts within a work setting Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectivesAbility to apply good judgement and strong work ethics and integrity on the jobAbility to establish positive working relationships with internal and external customers and employeesAttention to detail and accuracy, effective organizational and time management skillsStrong knowledge of MS Office Excel, Word, PowerPoint, and Outlook - Email/scheduling, creating, and updating spreadsheets - Working knowledge of Freshdesk software preferredExperience:Telecommunication experience, answering phones and directing calls1 3 years of more in customer service or 1-3 years in inside sales3 plus years of experience in HVAC/Plumbing and/or Contractor/Building trades - preferredEducation:High School Diploma or G.E.D requiredAssociates degree a plusPhysical Requirements/Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodationsQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Keywords: Daikin Comfort Technologies, Binghamton , Customer Service Rep, Hospitality & Tourism , Binghamton, New York

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