Customer Service Rep
Company: Daikin Comfort Technologies
Location: Binghamton
Posted on: August 2, 2022
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Job Description:
Overview:
Customer Service RepAbout MotiliMotili's technology platform allows
property managers, owners, and investors to easily manage repair
and replacement jobs. Motili handles all aspects of the job from
scheduling to ordering equipment to invoicing, making Motili the
single point of contact for all property maintenance and equipment
replacement. The Company offers a comprehensive benefits package.
Benefits for employees include healthcare and dental insurance,
life and long-term disability insurance, 401K, and different types
of paid time off. Visit https://www.motili.com to learn more.The
Opportunity:The Customer Service Representative (CSR) may be among
a customers first contacts with Motili. CSRs providing fast,
friendly, and accurate information for customers and others has a
lasting effect. For this reason Motili CSRs work directly with our
Home Warranty Company, contractors and yes sometimes the customer.
Our main goal is to provide excellent customer service when
providing information about Goodman/Daikin products, services, and
features and assists with quotations, processing orders, and
respond tocustomercomplaints. Motili CSRs provide great customer
service using fast, friendly, and accurate information while
responding to customers, processing chat requests, general service
requests, orders and quotes for services. When presented with a
complaint, a CSRs professionalism, use of issue resolution and
de-escalation techniques can effectively resolve many issues to the
mutual benefit of both the customer and the Company. If you meet
the qualifications listed below, then we invite you to apply for
our open position by visiting our website at
http://careers.daikincomfort.com/.
Responsibilities:
May include, in addition to;Provide fast, friendly and accurate
information and assistance for customers and other team members.
Maintain professionalism and exhibit patience at all times to
ensure customer expectations are met.Interact politely and
effectively with customers, fellow employees, and business
partners.Collaborate with co-workers for help with trouble shooting
or answering questions.Answer customer support emails, branch
questions or requests/taking on responses for our Bangkok team
Educate customers about terminology, features and benefits of
products to improve product related sales and customer
satisfaction.Provide accurate information regarding availability of
in-stock items, product and delivery informationProcess submitted
orders, requests for quotations and assign tickets using designated
CSR software (Freshdesk) order center. Recommend alternate products
based on cost, availability, or specifications.Assist with month
end clean-up for orders that have not been closed out for
billing.Monitor scheduled shipment dates to ensure timely delivery
and expedite as needed.Obtain accurate information from vendors
relating to shipment dates and expected date of
delivery.Participate in on-the-job training activities, cross-train
other employees on various tasks, and take individualized training
as assigned.Effectively adhere to policy and procedures in
compliance with Company policy and the law.Maintain clean,
professional, and safe work environment; creating an environment
that welcomes others. Adhere to Motili Inc. culture related to
respect for the individual, service to our customers and striving
for excellence.Participate in additional projects/activities to
support ongoing business needs.
Qualifications:
Nature & Scope:Works within knowledge and ability to meet
objectives.Get it done mentality, while remaining in scope and
compliance with policy and the law.Knowledge & Skills:Ability to
quickly learn about products and services offeredEffective and
professional verbal and written communication skillsExcellent
customer service background and relationship management skills and
negotiation skillsProblem solving, de-escalating and resolving
conflicts within a work setting Strong team player, results
orientated, dedication to excellence and sense of urgency to
achieve business objectivesAbility to apply good judgement and
strong work ethics and integrity on the jobAbility to establish
positive working relationships with internal and external customers
and employeesAttention to detail and accuracy, effective
organizational and time management skillsStrong knowledge of MS
Office Excel, Word, PowerPoint, and Outlook - Email/scheduling,
creating, and updating spreadsheets - Working knowledge of
Freshdesk software preferredExperience:Telecommunication
experience, answering phones and directing calls1 3 years of more
in customer service or 1-3 years in inside sales3 plus years of
experience in HVAC/Plumbing and/or Contractor/Building trades -
preferredEducation:High School Diploma or G.E.D requiredAssociates
degree a plusPhysical Requirements/Work Environment:Must be able to
perform essential responsibilities with or without reasonable
accommodationsQualified Applicants must be legally authorized for
employment in the United States. Qualified applicants will not
require employer sponsored work authorization now or in the future
for employment in the United States.The Company provides equal
employment opportunity to all employees and applicants regardless
of a persons race, color, religion (including religious dress or
grooming practices), creed, national origin (including language use
restrictions), citizenship, uniform service member or veteran
status, ancestry, disability, physical or mental disability
(including HIV/AIDS), medical condition (including cancer and
genetic characteristics), genetic information, request for
protected leave, marital status, sex, pregnancy, age (over 40),
sexual orientation, gender, gender identity or expression,
political affiliation, or any other characteristic protected by
law. The Company will comply with all federal and state regulations
and statutes pertaining to individuals with disabilities.
Keywords: Daikin Comfort Technologies, Binghamton , Customer Service Rep, Hospitality & Tourism , Binghamton, New York
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