BinghamtonRecruiter Since 2001
the smart solution for Binghamton jobs

Associate Team Leader

Company: H&R Block
Location: Binghamton
Posted on: April 9, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Binghamton , Associate Team Leader, Hospitality & Tourism , Binghamton, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Hiring PT Crew, Cashier, and Cooks at McDonalds
Description: We are looking for hard working, and motivated individuals to join our fast-paced environment. If you enjoy working as part of a team, have a willingness to learn,
Company: McDonald's
Location: Oneida
Posted on: 04/12/2021

Customer Service Advisor - Manlius
Description: Geared for the Driven--Safety is always top of mind for Valvoline Instant Oil Change SM VIOC , and we want you to know that we are working hard to protect our team members and our guests with our stay-in-your-car (more...)
Company: Valvoline Instant Oil Change
Location: Manlius
Posted on: 04/12/2021

Customer Service Representative - Part-Time
Description: Apply now to be considered for our next new hire training class which will begin on May 3, 2021 br br As a Customer Service Representative specializing in alarm monitoring, you will be an essential (more...)
Company: Rapid Response Monitoring
Location: Syracuse
Posted on: 04/12/2021


Cashier
Description: Job Description Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: The Home Depot
Location: Jordan
Posted on: 04/12/2021

Customer Service Representative
Description: Apply now to be considered for one of our upcoming new hire training classes which begin on April 12, 2021 and May 3, 2021. --As a Customer Service Representative specializing in alarm monitoring, you (more...)
Company: Rapid Response Monitoring
Location: Syracuse
Posted on: 04/12/2021

Hiring PT Crew, Cashier, and Cooks at McDonalds
Description: We are looking for hard working, and motivated individuals to join our fast-paced environment. If you enjoy working as part of a team, have a willingness to learn,
Company: McDonald's
Location: Painted Post
Posted on: 04/12/2021

Retail Counter Sales
Description: A Store Counter Sales team member is the ideal position for a knowledgeable and energetic person who has a passion for automotive parts and believes in taking
Company: O'Reilly Auto Parts
Location: Chittenango
Posted on: 04/12/2021

Line Cook
Description: Red Robin has always been committed to keeping our Team Members safe, but we're taking extra measures during this time.As a part of our commitment to our Team Members, in 2021 we now offer Health Benefit (more...)
Company: Red Robin
Location: Horseheads
Posted on: 04/12/2021

Hiring PT Crew, Cashier, and Cooks at McDonalds
Description: We are looking for hard working, and motivated individuals to join our fast-paced environment. If you enjoy working as part of a team, have a willingness to learn,
Company: McDonald's
Location: Mexico
Posted on: 04/12/2021

Hiring PT Crew, Cashier, and Cooks at McDonalds
Description: We are looking for hard working, and motivated individuals to join our fast-paced environment. If you enjoy working as part of a team, have a willingness to learn,
Company: McDonald's
Location: Camillus
Posted on: 04/12/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Binghamton RSS job feeds