Manager - Field Operations

Company: Greenlight Networks
Location: Binghamton
Posted on: January 23, 2023

Job Description:

Manager - Field Operations EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages. Category Outside Operations Description Greenlight Networks, the ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to 5 Gigabits per second, is actively recruiting for aField Operations Managerto build out and lead a team of supervisors and technicians focused on delivering best in class fiber optic internet services.This hands-on, field and office-based role will be an integral part of our organization as we look to expand our fiber network and meet customer demands. Safety, quality, customer service, business acumen, and workforce performance will be key focuses of this role, ensuring an amazing customer experience.Essential job functions include:

• Lead, motivate and develop a team of field technicians to drive improvements and exceed goals for on-time installations and preventative maintenance work exceeding customers expectations
• Manage recruiting, training and development of team to meet customer growth demands
• Set and manage key performance indicators to effectively manage workload of team members as well as performance
• Develop and manage scheduling of team to accommodate increased customer demands
• Support team to effectively deliver premiere customer communications throughout install and maintenance processes, act as escalation point as necessary
• Work in collaboration with internal workgroups to manage and resolve client issues including workforce planning
• Proactive action to ensure on-time completion of even in event of poor weather, project delays, or emergencies; including working alongside and directly assisting technicians
• Coordinate activities and joint efforts with third party contractors
• Responsible for workforce compliance with all safety regulations
• Periodic travel to each of our markets will be required
• Effectively balancing time between office and field responsibilitiesPosition Requirements Required Skills and Experience
  • Supervisory experience in a field operations environment, preferably with 5+ years experience of installation and maintenance with fiber technology.
  • Fleet management knowledge to include: motor vehicle regulations, fleet sustainability, monitoring & GPS tracking, utilization controls, and accident reporting.
  • Experience in administering processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
  • Ability to analyze data to make decisions regarding workforce planning and productivity.
  • Active listening skills, with an ability to ask great questions, gather information from stakeholders, understand their stated and unstated technical and business needs, then plan and execute solutions to address those needs.
  • Experience providing training, feedback and motivation to employees.
  • Proven ability to manage multiple projects simultaneously, demands with competing priorities, while making timely decisions.
  • Technical knowledge of PON networks, splicing, fiber mapping, aerial, buried, and underground fiber construction, and all associated troubleshooting.
  • Valid drivers license and satisfactory driving record per fleet policy.
  • Must be computer savvy and willing to learn various Greenlight systems
  • Must be proficient in Microsoft Office suite
  • Excellent written and verbal communication skills, with the proven ability to effectively communicate cross-functionally and with all employee levels (front-line to Executive)Work Environment & Physical Requirements
    • This job operates in a professional office environment, as well as periodic time in outdoor conditions with field technicians and supervisors.
    • This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners. Position requires prolonged periods of sitting/standing at a desk and working on a computer.
    • Position requires periodic site visits across all markets in all types of outdoor weather conditions.Full-Time/Part-Time Full-Time Location Binghamton About the Organization Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a 2 Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers. For more information on the company, visit GreenlightNetworks.com or find it on Facebook.com/GreenlightNetworks, and @GreenlightFiber on Twitter. This position is currently accepting applications.

Keywords: Greenlight Networks, Binghamton , Manager - Field Operations, Executive , Binghamton, New York