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Senior Account Manager - Commercial Lines Insurance

Company: Insurance Office of America
Location: Binghamton
Posted on: January 9, 2021

Job Description:

We're Insurance Office of America, one of the nation's largest privately held agencies. IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination. Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and London, or with one of our subsidiary companies, the continued growth of our nearly 1,000 employees is a testament to our belief that great things start with great people!At IOA, we're driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren't just clich--s here - they're a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.We're looking for a Commercial Lines Senior Account Manager to join our Team in our Binghamton, NY office!This position would be responsible for working in conjunction with Account Executive (AE) or Producer and following established industry and company guidelines; responsible for managing an assigned book of business; increasing account retention and new business support; and meeting all performance requirements regarding production, quality, and ensuring that no liability associated with errors and omissions occur. Responsible for strategic coordination and execution of day-to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA. Serving as a subject matter expert for administrative, customer service and account management team key duties and responsibilities.Commercial Lines Senior Account Manager essential functions include:

  • Effectively managing a high volume book of Commercial Lines Property & Casualty Insurance business, ensuring all required tasks are completed accurately and on-time
  • Growing client loyalty by building positive relationships and providing high levels of advocacy, world-class service, and professional communication, and being recognized by clients as a trusted advisor and advocate
  • Leading, directing, and developing a team of account support personnel, and earning the respect of all team members
  • Working effectively with producers
  • Ability and willingness to continually grow your insurance expertise, management/leadership skills, and followership skillsQualified candidates will have:
    • 7+ years of commercial lines insurance agency/brokerage experience as a CSR or Account Manager
    • An active general P&C license
    • Deep levels of commercial lines P&C insurance and industry experience
    • Exceptional customer service skills
    • Excellent multi-tasking, organizational, delegation and decision-making skills
    • Outstanding verbal/written communication skills
    • Ability to perform large work volumes with high degrees of accuracy
    • PC proficiency, including MS Office
    • Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others at all times
    • Relevant supervisory experienceGreat Reasons to Work at IOA include:
      • Competitive salaries and bonus earning potential
      • Great benefits, including company paid health insurance
      • Paid time off for holidays, vacations, and sick time
      • 401K with an employer match
      • Participation in our employee stock plan
      • Opportunities for professional growth and career progression
      • A culture that emphasizes respect for every individual
      • Company commitment to work/family life balance and community service
      • Teammates who share your drive for excellence
      • Knowing every day you are helping our clients protect their families and businessesIf you're ready to take a leap forward in your career, please click below to apply. Any candidates meeting the qualification requirements for the Commercial Lines Senior Account Manager role will be contacted. We're looking forward to hearing from you!IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.Powered by JazzHREZeYLyUN1S

Keywords: Insurance Office of America, Binghamton , Senior Account Manager - Commercial Lines Insurance, Executive , Binghamton, New York

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