Yearbook Sales Account Manager (Syracuse, NY)
Company: Lifetouch National School Studios Inc.
Location: Binghamton
Posted on: January 13, 2020
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Job Description:
Some opportunities are picture-perfect.
It's time to discover the benefits of working for a supportive
company that values positivity and rewards hard work. At Lifetouch,
you'll be respected for your professionalism, motivation, and
ability to consistently deliver results. If your vision is to work
for a respected industry leader, we are ready to support you.
Account Manager
This is an outside/field position, working primarily to service and
retain a current customer base within a designated territory.
Primary Duties and Responsibilities
Meet sales expectations by:
Retain current accounts at a rate of 95% or higher.
Drive territory sales expectations and results through the selling
of additional portrait programs, products, and services to current
accounts within assigned sales area.
Service and retain accounts by addressing on-going customer needs.
Sell new accounts in assigned prospects.
Leveraging existing relationships within current accounts to sell
deeper and sell other products.
Re-book business at a rate of 95% or higher every year in assigned
accounts following company re-booking guidelines.
Maintaining and updating current product and services
knowledge.
Sell new accounts via assigned account prospects
Assisting with data collection from accounts as required (e.g.
EDT).
Attending regularly scheduled sales meeting.
Completing accurate sales contracts for orders, including pricing
and payment terms in accordance with corporate guidelines.
Utilizing and maintaining calling and prospecting activity
reporting using the Account Management System
Maintaining, completing, and submitting paperwork/reports,
including weekly sales logs, call reports, account files, account
recovery forms in accordance with corporate guidelines.
Provide exceptional customer service support to all assigned
accounts by:
Building and managing long term relationships with current accounts
through regularly scheduled service calls and portrait day
visits.
Acting as the point of contact and providing quality product,
program, and service information to accounts in a timely
manner.
Responding to accounts within 24 hours of their initial call.
Interviewing decision-maker after portrait day to ensure customer
satisfaction and identify areas for improvement (where
applicable).
Providing post picture day follow-up with host to ensure their
satisfaction.
Ensuring account files are accurate and current.
Represent Lifetouch in a professional manner at all times while
adhering to all Company and territory policies and displays
confidence and professionalism even during times of stress and in
difficult situations.
Perform other projects or miscellaneous duties as requested or
assigned.
Requirements
Bachelor's degree is strongly preferred or equivalent combination
of education and experience
2-3 years of sales and/or customer service experience
Results focused
Excellent customer service skills
Strong persuasive skills, specifically related to maintaining
existing business
Proven influencing and negotiation skills as related to acquiring
new business
Strong organizational and time management skills
Strong problem-solving skills
Excellent verbal, written, and interpersonal skills
Ability to work independently and in a team environment
Full use of dependable, insured automobile.
PI117011530
Keywords: Lifetouch National School Studios Inc., Binghamton , Yearbook Sales Account Manager (Syracuse, NY), Executive , Binghamton, New York
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