Retail Customer Experience Specialist
Company: Pencor Services
Location: Wellsboro
Posted on: May 4, 2024
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Job Description:
Company: Blue Ridge CommunicationsShift: Monday-Friday, 8AM-5PM
with alternating Saturdays 9AM-1PMPencor and its subsidiaries are
Equal Opportunity Employers*Next 9-week training class is expected
to start on June 24, 2024 and will be conducted Monday-Friday from
8AM-5PM.While training is predominantly completed at home with a
live trainer and classmates; there is an option for live in-person
training for our hands-on troubleshooting segment, which would be
completed at our home office in Lehighton.Agents must have a
High-Speed Data Connection with a Minimum of 400 Mbps and quiet
dedicated office space in which to work during their shifts.Retail
agents will be staffed regularly in their assigned local Retail
office, along with scheduled days to work from home. Applicants
must reside in PA and be able to come into their local office as
scheduled. Work from home status is dependent on performance.Our
passion at Blue Ridge is to keep our community connected through
reliable High-Speed Internet (with HomeFi), Blue Ridge Mobile, Home
Phone, and Video (Stream & Live TV) Technology. Servicing
Northeastern Pennsylvania, we work hard every day to connect our
customers to the people, places, and things that matter the most in
their lives.We are currently seeking a Customer Experience
Specialist, to help us build and maintain trusted relationships
with our valued customers. With each interaction, you get the
opportunity to work as a brand ambassador and assist our customers
over the phone, and at our counter. Your primary responsibility is
to deliver a pleasant experience consistently to our customers by
demonstrating a caring and practical approach with each
interaction. The products and services we offer enable customers to
stay connected to the people and things that matter most to them.
Helping customers to understand how our services work and how they
can get the most out of the technology is important. When they have
questions about their bill, installation, or service we answer
those promptly, professionally, and politely. Each customer
interaction is important. We exist because of our customers and it
is important that we connect with each one so they know we value
the relationship we have with them and appreciate that they chose
Blue Ridge.Our ideal candidate must maintain a positive demeanor
and know how to tactfully respond to situations. The position
requires the skill and personality to respectfully care for our
valued customers while keeping our companys policies and guidelines
in perspective. It is essential to have good listening and
communication skills while staying approachable to ensure a
comfortable experience for our customers. The right candidate will
have a humble yet goal-oriented nature ready to learn a variety of
skills, and platforms, to be successful in a busy contact center
environment. Strong people skills are necessary, as well as a
strong desire to improve and create new solutions. We are looking
for this candidate to have a passion for customer service and
working for Blue Ridge.Our Contact Center Teams are diverse and
uphold a personality of fun, caring, approachable, yet practical to
deliver results. Our brand promise is, To Deliver a Trusted and
Valued Connection Always! Our culture is rich with learning and
growth opportunities. We provide weekly coaching with your
dedicated leader and continuous training opportunities to ensure
you feel supported in reaching your career goals. We are seeking
dependability from our team members, with the ability to work
overtime if needed. Blue Ridge offers an impressive health
insurance package to full-time employees, paid time off, tuition
reimbursement, and an employee referral program.Core
ResponsibilitiesProvide support to Blue Ridge customers for
billing, retention and sales callsTroubleshoot and resolve
technical problems and other general account inquiries in a single
customer interaction to maximize the customer experience;
Communicate information and directions to the customer in an
organized and concise mannerRight fitting our products to customers
as solutions through upgrades, self-installs, and/or swapping out
equipmentEnsuring proper cash handling procedures are implemented
through tracking and processing payments, providing receipts with
each transaction, and completing cash and check depositsEducate
customers about the features and benefits of our products and
services and consistently promote self-service options to improve
the customer experienceExplain account information to customers
with a focus on first interaction resolutionResolve customer
complaints/concerns through active listening, empathy,
professionalism, and problem-solvingQualificationsHigh School
Diploma or G.E.DResidency in PennsylvaniaPrevious Customer Service
and/or Sales Experience a plusStrong Computer Skills including
Microsoft Office Programs and OutlookExcellent Communications
Skills Oral and WrittenWillingness to work as part of a teamAbility
to build positive rapport quickly with customersAbility to
multitask in a fast-paced environment while adapting to
changesAbility to perform duties while adhering to company policies
and proceduresAbility to lift and carry up to 30lb equipment
boxesAbility to create solutions and implement changes which
displaying innovationINDCSRby Jobble
Keywords: Pencor Services, Binghamton , Retail Customer Experience Specialist, Hospitality & Tourism , Wellsboro, New York
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